VMT Support Supervisor - Vodafone Egypt
| Job ID | 2019 | |
| Giza | ||
| Full Time - Permanent | ||
| Yes | ||
|
ROLE PURPOSE: • Ensure the Availability and reliability of VMT service • Implement all required changes to improve the service performance • Drive the business KPIS within the team to achieve the best cost model • Able to plan and design new project implementation plans • Implementing new service onboard to follow the BAU model • Establish and design the required process to facilitate the daily operation Operation • Ensure the Availability and reliability of VMT service. • Measure and insure the achievement of the services QoS • Achieve the business KPI • Solve all assigned incidents and fulfill the assigned service request • Attend the service achievement meeting • Apply the daily operation tasks • Issue the required report regarding to the VMT service • In roll in the on call schema • Drive the business KPIS within the team to achieve the best cost model • Able to plan and design new project implementation plans • Implementing new service onboard to follow the BAU model • Establish and design the required process to facilitate the daily operation• . • Qualification / Experience: o Degree in telecommunication engineering ,systems Engineering or computer engineering, o At least 8 years’ experience in applications supports • PC Knowledge: o Windows 2003/2000 support ,IIS, windows services ,MS messages queues o Web analysis tools • Technical skills: o Solid knowledge with SQL 2005 database o Familiar with database design methodology and performance tuning o web development background and Internet technologies o GSM technology understanding and VAS support experiences. o CRM application background o Windows services deployment and support o Good knowledge on Networking theory and Network design o Microsoft Messaging Technology background o ITIL Foundation and service management background o Power shell scripting o Familiar with USSD/SMSC o Familiar with ISO27001 & ISO20001 • Personal skills: o Strong Conversational English skill o Strong Business writing skills o Strong Analytical thinking o Strong business reporting skills o • Business and Managerial skills: o Good understanding of the activities of the other departments in the Company and of the user segmentations and requirements o Understanding of the Telecommunications Market o Working under stress and against very tight time line. o Dynamic and Customer oriented o Communication in multicultural environment o Experiences in data analysis and business reporting o Project management experiences, PMP is a plus No Subordinates GSP Senior Team Leader |
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